FAQ

Frequently Asked Questions

How long does shipping take?

Shipping times vary depending on the product, supplier, destination, and carrier. Most orders are processed within 2–5 business days before shipment.

Will I receive tracking?

Yes. When tracking is available, it will be sent to the email address used at checkout.

Why did my items arrive separately?

Some products may ship from different suppliers or warehouses, so items in the same order may arrive in separate packages.

Can I cancel my order?

Orders may be cancelled before they are processed or fulfilled. Contact us as soon as possible with your order number.

What if my item arrives damaged?

Contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Are your products safe for pets?

Our pet products are selected for habitat use, aquariums, terrariums, and general care accessories. Always review product details and supervise use where appropriate.

Do you sell live plants or animals?

Not at this time. We may add specialty homegrown plants, cuttings, or live habitat products in the future.

Do you ship internationally?

We are currently keeping shipping limited while we test and improve our logistics process.

How do I contact support?

Use the contact form on our Contact page and include your order number if applicable.