Refund policy

Return & Refund Policy

We want customers to feel confident ordering from Gardens & Pets.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A clear description of the issue
• Photos of the item and packaging

Refunds or replacements may be offered depending on the situation.

Items must be unused and in original condition to be eligible for return unless the item arrived damaged or defective.

Shipping times, minor packaging differences, and slight product color variations may not qualify for refund unless the product is significantly different from the listing.

Some products may not be eligible for return due to hygiene, safety, supplier restrictions, or final-sale conditions.